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Insurance paying too little? Don’t accept it. Negotiate!

health-insurance

Getting the insurance company to come to the table and actually negotiate provider reimbursement rates can feel like attempting to scale a 30-foot cement wall without equipment. This is especially true when the payer just tosses over a slate of rates that undercuts the value of your work. But it turns out if you accept the

Insurance debate: Patient anxiety over high medical costs

insurance-cartoon

Politics aside, one fact that stands out through the ongoing debate on how we regulate health insurance is this: Patients are deeply concerned about the costs of their medical care. A recently released study highlights these anxieties and how U.S. patients are dealing with them. Seventy-four percent say their health care costs have risen over the past

Paint Your Own Career Path: Dorothy Jean Thompson

paint-your-own-career-path-logo

IC System nurtures a culture of development and advancement. No matter where you start in our company, your career path is an empty canvas waiting to be filled by your brushstrokes. Take Dorothy Jean Thompson, who had a great year in 2016. Dorothy Jean began as a Customer Service Representative with IC System, and last

IC System Takes the Polar Plunge

IC System takes the Polar Plunge for the Special Olympics in 2017

It seems like madness. People run into a freezing cold river only to sprint back to shore and seek reprieve in the toasty comfort of a hot tub. But that’s just how the enthusiastic participants of the Polar Plunge roll. On Saturday, March 4, this year’s Polar Plunge event found volunteers leaping into the icy

Is it time to rethink the annual checkup?

rethink your office's annual checkup

The idea of the annual exam is well-woven in the fabric of our medical care. Whether the patient is covered by traditional insurance or a government plan, they’re entitled to at least one examination a year, complete with a battery of lab tests and screenings. However, it may be time to modernize this practice of the yearly

Is your practice meeting your patients’ digital expectations?

digital practice tools for patients

We don’t always think of patients as consumers. But it’s important to consider how your patients’ experiences as a customer influences their expectations when they contact providers. One of these experiences you might want to strongly consider is digitizing appointments. Aligning with patient expectations Consider what’s happened over the last decade. Buying and banking habits

IC System Advances New Chief Operations Officer

kurt_heinbigner_coo

IC System has a long tradition of promoting from within, allowing employees from all departments to transfer or move up within the company, while also carving out their own career path. With that in mind, IC System is pleased to announce the promotion of Kurt Heinbigner to Chief Operations Officer. Mr. Heinbigner’s new position will

Is it time for a deeper look at billing codes?

dental-billing-codes

Proper billing and understanding of billing codes are key to keeping your practice afloat. All it takes is one wrong digit in a patient’s Social Security number for the insurance company to deny the claim, which only delays revenue to you. While accuracy is important, the concept goes well beyond a reduction in data entry

Collection Fees: 9 Tips for Dealing with Collection Fees Safely

collection-fee-calculation

Collection fees can help offices offset the costs related to delinquent payments, but offices should take great care before applying them. On the one hand, these fees offset the tremendous cost of collecting payment from consumers with outstanding debt. On the other, the fees can run afoul of state regulators, judges, attorneys and others. When

The Importance of Self-Improvement at Any Level

coaching_giving_feedback

Feedback is information or reactions to a product or a person’s performance of a task. It’s used as a basis for improvement. So why is it so hard to receive it? The sole purpose is to produce improvement. First, I think we need to stop viewing feedback as positive or negative. Feedback is simply feedback.

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