Category: Collections
How AI Is Redefining Omnichannel Debt Collection Efficiency and Transparency
How Modern Technology and AI Are Redefining Omnichannel Debt Collection Efficiency and Transparency Traditional debt collection methods—primarily letters and phone calls—often feel rigid, inconsistent, and impersonal. Business leaders responsible for accounts receivable know these limitations all too well: low right-party contact rates, inefficient workflows, and difficulty tracking progress across portfolios. Modern collection agencies like IC
Communication & Reporting in Debt Recovery: What An Agency Should Provide
Communication & Reporting in Debt Recovery: What an Agency Should Provide When choosing a debt recovery partner, communication and reporting are often overlooked—but they’re among the most important factors in a successful partnership. Transparent communication keeps you informed about your accounts, while detailed reporting helps you measure recovery performance and ensure your agency is working
IC System’s Kristina Gursky Honored with the 2025 AAHAM National President’s Award
Watching a friend and colleague be recognized for their incredible work is a rare privilege — and that’s exactly what I experienced in Baltimore at the 2025 AAHAM Annual National Conference. This year, Kristina Gursky, CRCR, CRCP, Vice President of Healthcare Strategy at IC System, received the prestigious AAHAM National President’s Award, recognizing her leadership, advocacy, and unwavering dedication
Why In-House Collection Teams Aren’t Enough Anymore
Why In-House Collection Teams Aren’t Enough Anymore Many businesses rely on in-house teams to manage overdue accounts. While these teams know the company’s processes and customers well, the environment has changed. Growing compliance demands, labor shortages, and the complexity of multi-state regulations have made it increasingly difficult for internal departments to keep pace. Even strong
IC System: Upholding Excellence with Our A+ BBB Rating
Since 1938, IC System has built its reputation on ethical practices, transparency, and a commitment to doing what’s right. We’re proud to highlight our A+ Better Business Bureau (BBB) rating, full accreditation, and recognition as a winner of the Torch Award for Ethics. These honors aren’t just plaques on the wall, they reflect how we
Decades in Bloom: IC System’s 10-Year Club Celebration
In August, IC System gathered its “perennials” at the Tria Event Center for a garden-themed celebration of the 10-Year Club. Fittingly called Decades in Bloom, the party was all about honoring the roots, growth, and blossoms that long-serving employees have brought to the company. Out of roughly 300 employees nationwide, an impressive 111—over one-third of the
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery
The Importance of a Proactive Collections Strategy: How a Collection Agency Can Improve Recovery Unpaid accounts can create major challenges for businesses across every industry, from healthcare and utilities to telecom and small business. Late payments disrupt cash flow, increase administrative costs, and place stress on customer relationships. That’s why having a proactive collections strategy
Teeing Off for a Great Cause: The 27th Annual IC System Charity Golf Tournament
On Friday, August 15, 2025, I had a blast volunteering at the 27th Annual IC System Charity Golf Tournament at Tanners Brook Golf Course in Forest Lake, MN. It was a day filled with laughter, connection, and the kind of feel-good energy that makes you grateful to be part of something bigger. Teaming Up for
BNPL Collection Services: How a Collection Agency Helps Buy Now Pay Later Providers Recover More
BNPL Collection Services: How a Collection Agency Like IC System Supports Buy Now Pay Later Providers Buy Now, Pay Later (BNPL) programs are transforming consumer purchasing behavior across retail, e-commerce, and service industries — and financial service providers are taking notice. As BNPL adoption grows, so does the need for a trusted collection agency offering
IC System Named a 2025 Star Tribune Top 200 Workplace!
A Bold Vision from Day One When I joined IC System in the spring of 2017, I was handed a copy of the company’s strategic plan. As I read through it, one goal caught my eye: “Best place to work designation.” I remember thinking, how cool is that? A company bold enough to put
