Category: Collections
Customer Retention During Collections: Tips for Maintaining Trust and Loyalty
The debt collection process can be delicate, but with the right approach, businesses can retain customers while still recovering overdue payments. Here are some actionable tips to maintain trust and loyalty during collections: 1. Communicate Transparently Open and honest communication is critical. Ensure your customers understand their debt, payment options, and any consequences for non-payment.
Maximizing Debt Collection During Tax Season: Strategies and Insights
Maximizing Debt Collection During Tax Season: Strategies and Insights Tax season presents a golden opportunity for businesses to recover unpaid debts. As many consumers receive tax refunds between January and May, this influx of cash makes it an ideal time to reach out to slow-paying or non-paying individuals. Here’s how you can capitalize on this
Top FAQs About Hiring Collection Agencies: What Every Business Owner Should Know
Top FAQs About Hiring Collection Agencies: What Every Business Owner Should Know For business owners, hiring a collection agency can raise questions about costs, processes, and outcomes. Understanding these FAQs can ease concerns and help you make the best decision for your company’s needs. Here are some common questions about working with collection agencies: 1. How
Collection Agency vs. Small Claims Court: Making the Right Choice for Your Business
Collection Agency vs. Small Claims Court: Making the Right Choice for Your Business When businesses encounter unpaid debts, the choice between hiring a collection agency or going to small claims court is crucial. Both options have unique advantages, and carefully considering factors like cost, time, and potential outcomes will help determine the right path for
The Art of Debt Collection: How to Recover Outstanding Payments Without Damaging Customer Relationships
The Art of Debt Collection: How to Recover Outstanding Payments Without Damaging Customer Relationships Debt collection is essential for maintaining business cash flow, but it doesn’t have to harm customer relationships. At IC System, we believe in clear communication, ethical practices, and empathy to ensure outstanding payments are recovered while preserving customer trust. Here’s how
IC System Celebrates its Employees with 10+ Years of Tenure
At IC System, we believe that employee longevity is a key factor in our success. With 119 employees currently in our 10-Year Club, this milestone is something we take great pride in. Celebrating long-term employees not only fosters loyalty but also strengthens the positive, team-oriented culture that defines our company. Our 10-Year Club members are
IC System Appoints Mike Selbitschka as Executive Vice President of Sales
IC System is excited to announce the promotion of Mike Selbitschka to Executive Vice President of Sales. In his new role, Mike will leverage his extensive expertise in the collections industry to drive sales, enhance marketing strategies, and lead client acquisition efforts at IC System. Mike’s journey with IC System began in 2001 when he
IC System Announces Nate Welbig as Vice President of Operations
IC System is proud to announce the promotion of Nate Welbig to Vice President of Operations and member of the Executive Team. Nate has been with IC System since 2009, most recently serving as Director of Operations at the St. Paul Home office. IC System President & CEO John Erickson, Jr. remarked, “Nate has extensive
Leveraging AAHAM Influence: How IC System Excels in Healthcare Collections
In this episode, we dive into the critical role that the American Association of Healthcare Administrative Management (AAHAM) plays in the success of IC System’s healthcare collections. Join us as we explore how IC System leverages AAHAM’s influence to enhance their strategies, improve client relationships, and achieve outstanding results in the healthcare debt recovery industry.
Collection Agencies vs. Factoring Companies: Which is Better for Your Small Business?
Collection Agencies vs. Factoring Companies: Which is Better for Your Small Business? Managing overdue accounts is a major challenge for small businesses, impacting cash flow and operations. When it comes to resolving unpaid invoices, two main options stand out: collection agencies and factoring companies. Each offers a different approach, so let’s explore which might be
