Category: Collections
The Importance of Self-Improvement at Any Level
Feedback is information or reactions to a product or a person’s performance of a task. Itâs used as a basis for improvement. So why is it so hard to receive it? The sole purpose is to produce improvement. First, I think we need to stop viewing feedback as positive or negative. Feedback is simply feedback.
4 things to know before adopting a virtual assistant
As artificial intelligence improves and makes inroads, it’s not a surprise to see some products enter the accounts receivables market. In fact, some companies are selling virtual assistants. We don’t mean robots or artificial intelligences; we mean a system that offers a highly sophisticated option for consumers to make online payments. Such systems can be
Why a debt collection partner is a valuable asset
How can a third-party debt collector such as IC System be a valuable partner for your business? These are five of the benefits. Extra motivation: For some consumers, it may be easy to push off paying a bill. Perhaps they donât fully understand the bill. Or perhaps youâre simply on the receiving end of their
Does your collection partner follow federal laws?
If you are concerned about collection laws and how your third-party collection partner reflects on you, it is not without reason. Thatâs because in 2015, a few of these companies were out of bounds: 895,158 consumers logged complaints to the Federal Trade Commission against third-party debt collectors, according to the agencyâs Consumer Sentinel Network report. They were accused
Is Your Agency Putting You At Risk for TCPA Claims?
Do you have a landline? If so, you are part of a growing minority. Results from a study last year by the National Health Interview Survey suggest that more than half of all U.S. households have canceled their landlines and now use just their cell phones. The percentage is even higher among twentysomething adults, and
Changing Trends: Calling Cell Phones for Debt Collection
Everyone has a cellphone, and if youâre calling cell phones to collect on an outstanding debt, a timely call to a personâs cellphone can be an effective way to pursue a collection. But itâs not as easy as it sounds. The industry is flush with rules and procedures regarding collection calls to cellphones and any
Simple Tips to Manage Your Officeâs Accounts Receivable
Collecting past-due bills from your consumers is a procedure that requires precise action with a sure and deft hand. At the same time, listening to the consumer is key to finding the solution. Each step of the accounts receivable process is an opportunity to help a consumer overcome an inability to pay in full. After
How to Keep Your Accounts Receivable Knowledge Sharp
Working in a billing office, itâs important to keep pace with your industry and take the time to update your skills. This is a smart move in any career, and itâs no different for those who work with accounts receivable. As the years and decades pass, you may see little change in the core principals of accounts receivable â
