Collection Agency for Utility Companies
Your utility company works hard to keep the lights on, the water running, and the gas flowing for your customers. When consumers stop paying, you need utility company debt collection services that help recover your past-due accounts. Whether your company resides in the regulated, deregulated, or municipal markets, IC System will enhance your internal receivable management practices or even serve as your entire internal department.
IC System provides utility company debt collection services for some of the largest providers in the United States. But we also handle smaller municipal utility providers as well. Our utility bill collections and recoveries preserve positive customer relations and meet federal and state requirements, as well as the public utility commission guidelines, all within a secure environment.
We Understand Utility Company Debt Collections
You require a collection agency for household utilities, but you need a partner that understands your business and how to speak intelligently to your customers. No matter your market, IC System understands and can provide services at different stages of delinquency. We offer a variety of tools, resources, and even call center options to help you maximize your debt collection revenue.
Our bilingual and professional translation services ensure clear communication with non-English-speaking customers, allowing you to expand your reach and improve collection outcomes across diverse customer bases.
Using IC System for utility collections, your organization can:
- Send utility bill collections debts automatically
- Cut down on time-wasting processes
- Earn more from optional late-stage credit monitoring to stay up to date on probable ability to pay
- Deploy a clean-up treatment strategy that revives inactive accounts
Competitive Pricing for Every Business
Our economical rates and customer-friendly approach make our debt collection services not only a powerful tool but also an effective way to help preserve your valuable customer relationships.
Your comprehensive pricing request will include the following:
- No cost pricing quote for your IC System services
- Materials to help streamline your accounts receivable
- A sample IC System agreement
- Establish a follow-up plan
Get In Touch
Do you have questions? Are you looking to acquire utility collection services for your request for proposal (RFP)? Fill out our form or call 1-800-279-3511 to learn more or request pricing.
“IC System has been our collections partner since 1994. They are very good at recovering our past-due accounts for tuition, seminar fees, and seminar materials. IC System has collected more than 70% of the dollars we’ve submitted. I recommend IC System.”
Lorman Business Center, Inc
“I love the fact that I get instant access to accounts and activity online. I would recommend IC System to anyone looking for a user-friendly collections agency. Thanks for all you do!”
Lena | Bayou Dental PA
“I love that IC System takes the effort to collect on past-due debts at my store so that I can focus on current customers.”
Kurt | Great Value Storage
Choosing a Partner for Utility Company Debt Collection
As a utility company, your reputation is important. Look for a debt collection agency that cares about protecting your reputation, as well as your customers. At IC System, when we call consumers to collect on your utility accounts, we treat them with empathy and understanding. Other things to look for in a utility collections agency include:
- Third party ratings and accreditations. IC System is Accredited and A Rated by the Better Business Bureau, and our proven approach results in more recovery dollars and better customer satisfaction. On every call, we ask consumers to take a survey and rate their experience. Over 99% of consumers feel they have been treated professionally. Learn how IC System listens to feedback from consumers to ensure professionalism and satisfaction on every call.
- Experience and scalability. Your utility company will benefit from IC System’s size and knowledge base. We will meet your needs with our advanced tools and innovative technologies, but we can also move fast and craft tailor-made solutions for you. Our utility collection services also feature several effective services and options, including online tools, credit reporting, non-litigation and litigation attorney referrals.
Utility Collections Experience Matters
Utility providers will earn more revenue thanks to IC System’s vast experience in every industry segment. Our customized strategy applies advanced analytics to your inventory to develop an approach best suited to your accounts, no matter your size or how many accounts you have. IC System ensures you receive intelligent and effective work effort for the best results.
Industries We Serve
Want to Learn More?
Download our debt collections overview PDF for additional information.
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